[原创]设计师谈单技巧
<p><span class="tpctitle1"><span style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><strong>设计师谈单技巧！！总结的很全面很实用！对新手很有帮助！！！</strong></span></span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span class="tpccontent1"><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">1</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">，当客户只讲出大概要做什么东西，询问笼统报价时，应该怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">回答：家庭装修的费用，需要确定三个方面的内容才能概算：（</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">1</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">）大概的设计方案；（</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">2</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">）所选择的价位，主要是根据材料等级、工艺标准以及施工队伍的等级来划分的，还可根据家庭的经济承受能力进行初步的选择，当然，我们每一级的价位都会给您一个很高的质量价格比；（</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">3</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">）装修的工程量：如果您以上三个方面都不确定的情况下就笼统的报价，带有很大的欺骗性，是我们公司严厉禁止的，请客户提供平面图和各房间的尺寸，我们在短时间内就能为您做出基本的概算。如果没有平面图和尺寸，我们可以安排为您登门测绘，并免费设计平面布置图。</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><span class="tpccontent1">2</span></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户觉得我们所在公司的报价比其他公司高时，应该怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">答：家庭装修的费用划不划算，不能简单地以价格的高低来衡量，比较准确的衡量标准应该是质量价格比。这里所说的质量包括三个方面的内容：（</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">1</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">）材料的等级；（</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">2</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">）工艺标准；（</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">3</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">）工程质量；在三个方面内容都不确定的情况下谈价格高低，或在这三个方面内容都不对等的情况下比较两家公司的价格，都是不科学，也容易是客户上当受骗、蒙受损失。比如，做一樘门的油漆，甲公司用一个</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">40</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso <p><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><span class="tpccontent1"><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">8</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户询问报价中材料、人工和利润的比例时，应该怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">答：直接材料费和直接人工费大概要占到总造价的</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">80%</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">左右，房租、设计人员、助理人员，其他管理人员的工资、税资等各种费用大约占到</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">15%</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">左右，公司利润一般在</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">5%</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">左右。</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"></span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><span class="tpccontent1">9</span></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户询问我们是否能提供更多的价格优惠时，应该怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">答：装饰公司也遵循了</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">市场</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">的普遍规律，即：由于多家公司在一起激烈地竞争，价格越来越低，服务及质量越来越高，各家公司的利润越来越低并且趋向一致。我们公司的价格也一样，目前的利润已经相当低。但是随家装市场的竞争加剧，一些不规范的公司为了承揽工程纷纷降价，甚至进行大幅度的优惠、促销活动，业内人士都很清楚，其实质并非是让利，而是在施工过程中偷工减料，以及与其相伴随的质量低劣，而我们公司有相当品牌知名度，连续两年获</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">某某市家装十佳企业</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">等称号，我们坚持为客户提供优质的工程服务，并制订了规范的质量保障体系进行层层把关，坚决杜绝通过降低工艺标准、质量标准进行低价竞销的事情发生，因此，我们在目前利润较低的情况下很难再进行优惠。</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-famil <span class="tpccontent1"><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">12</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户询问</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">为什么物业管理部门已经收取垃圾消运费，你们还要收取垃圾清运费</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">时，应该怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">答：我们公司收取的垃圾清运费，是指从您的家中运至小区内由物业管理部门指定的垃圾堆放点的费用，其中包括人工和垃圾包装袋费用，而物业管理部门收取的垃圾清运费，则是指将已运至小区内堆放点的垃圾再运至城外指定垃圾倾倒场的费用。</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><span class="tpccontent1">13</span></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户询问为什么物业管理费和物业管理押金一定要由客户承担时，应该怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">答：在我们为您做的预算中，并没有含物业管理费和物业管理押金，因此尽管有些物业公司借口保护客户利益强调物业管理费和物业管理押金应该由装饰公司来交，但是我公司没有义务（大部分属于不合理收费或乱收费）也没有能力（我们的利润很薄）交纳这两种费用。我公司是非常正规的家装公司，我们不可能像其他公司那样从客户的装修费中挤压出这这部分费用交给物业，而作为业主，您在与物业公司打交道时是占上风的，因此还是由您交纳这部分费用为好。</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><span class="tpccontent1">14</span></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户询问为什么在总部交款开发票，还要另交</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">3.3%</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">税金时，应该怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">答：作为进入家装市场的企业，我们已向管理部门统一交纳了固定税，如果再开发票，就更要重复交税，因此需要另收</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">3.3%</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">的税金。</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">
</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><span class="tpccontent1">15</span></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户询问雨季施工会影响施工质量时，应该怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast- <span class="tpccontent1"><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">17</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户问我们只包清工可以吗？如何回答</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">答：可以。包工包料、包清工、部分包工包料三种方式都可以。建议您与正规的公司合作采用包工包料方式完全可以放心。因为我们的材料采购部与正规的材料厂商合作，无论是优惠的价格还是质量的保证都是经得起考验的。您甚至可以跟随我们进货。而包清工则会给您增加很多麻烦，首先，您自己买料，不一定买到货真价实的材料，还要自付运费，再有，工程出现问题无法追究是材料还是施工质量的问题。</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><span class="tpccontent1">18</span></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户询问</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">“</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">我们已存有少量材料，想用在工程中，你们愿意为我装修</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">”</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">时，应该怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">答：可以。但我公司有统一、规范的报价系统，为了确保每一位客户的利益，必须严格按照统一、规范的程序来报价，因此在前期报价时，还应该按照公司的有关程序统一报价，中期预决算时，则可按照相应价格抵加。</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><span class="tpccontent1">19</span></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户询问实木与实芯有何区别时，应该怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">答：实木是实实在在的木头，实木的内外均是同一种材质（但不一定是一整块木头）；而实芯则是以多层板或实木结合在一起的木制品，内外并非同一种材质。目前家庭装修一般以多层板为主，其优点在于可以减少因实木内在的互应力而导致的变形，且成品外观与实木大致相同。</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><span class="tpccontent1">20</span></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">、当客户询问是铺实木地板好还是铺复合地板好时，应怎样回答？</span></span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span class="tpccontent1"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">答：实木地板脚感好，纹理色彩自然，硬度稍差，淋漆的实木地板用的是进口</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">uv</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Verdana; mso-hansi-font-family: Verdana; mso-font-kerning: 1.0pt; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">漆，无须保养；但实木地板由于是自然的、纹理、色彩差别较大，铺装时需打木龙骨，价格相对较高；强化复合木地板吸取了实木地板脚感好，纹理色彩自然的优点，以及高强化复合木地板安装容易的优点，价格介乎实木地板和高强化复合地板之间，但硬度是三者之间最差的。</span><span style="FONT-SIZE 没人气啊 <p>好东西 ,顶那是相当的顶,非常好啊.</p><p>希望楼主以后能多发点这方面的东西 </p><p>我一定顶死你.</p> 根本没人气.我还有很多关于设计和色彩方面的东西.不过既然没人气那就还是要发的.呵呵.因为我相信有些人会需要的 呵呵行没人气也要发,我相信有些人会需要的 哎.发图都发不上去.真郁闷 <p><font color="#0938f7"><strong>不错！我顶了．</strong></font></p>
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